At Tours Wales we’re committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about people who visit our website, how we use it, and the conditions under which we may share it with others and how we keep it secure.
We may update this policy from time to time, so please check this page occasionally to ensure you’re happy with any changes.
If you have any questions on this policy, you can send an email: email@example.com or a letter to our Privacy Manager, Tours Wales. Lletai House, Glanyrafon Road, Pencoed. CF35 5PR Wales UK.
Our privacy promises
Bookings made through travel agents and operators
If you have booked a package (e.g. a tour plus accommodation/or another service) through a travel agent, your travel agent will send your details (the details that you have consented your travel agent to pass to us) to Tours Wales to make your booking. Tours Wales share your name (and contact telephone number in some cases), with our third party suppliers such as accommodation providers, ferry companies and visitor attractions for the purpose of your tour only. This allows us to offer a high level of service and tour. Without this, we would not be able to fulfil your tour booking and quality of service. In these circumstances we are a ‘data processor’. Tours Wales suppliers (hotels, Hostels etc.) will only use your details to fulfil the service we are booking.
When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and in the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Personal information means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications.
In the course of you buying a Tours Wales product we collect the following personal information when you provide it to us (either by phone, website, email or other contact methods):
How we use your personal information
We use your personal information:
Who we share your personal information with
We share your name (and in some cases your contact telephone number) with our third party suppliers such as accommodation providers and visitor attractions for the purpose of your tour only. For a list of our third party suppliers related to your booking please contact us by email: firstname.lastname@example.org or in writing to Privacy Manager, Tours Wales, Lletai House, Glanyrafon Road, Pencoed, CF35 5PR Wales UK.
This data sharing enables Tours Wales to source appropriate providers (e.g. accommodation providers, ferries, trains, car hire, visitor attractions) and allows us to offer a high level of service and tour. Without this, we would not be able to fulfil your tour booking and quality of service.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will share with credit and charge card companies, credit reference agencies and anti-fraud screening service providers to process payments, and (where necessary) to carry out fraud-screening.
We will not share your personal information with any other third party.
What information must be provided by you, and legal basis for use?
The provision of your name, address, contact telephone number, email address and payment details are required from you to enable us to process your booking. We will inform you at the point of booking, the detail that we require from you in order to fulfil your booking.
Tours Wales will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons Tours Wales collected and needed to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be one or more of the following:
How long your personal information will be kept
We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a tour with us we will keep the information related to your booking, so we can fulfil the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries, feedback or concerns relating to the booking and for accounting purposes the period required under applicable tax laws. The information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.
Cookies or other tracking technologies
Cookies and other tracking software allow us to improve our services, to provide you with more relevant content and to analyse how visitors use our website and app.
For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of visitors to our website. This software does not enable us to collect any personal data.
We also monitor the monthly email newsletters we send out to understand how our customers interact with the emails and the content that we send, we monitor if the emails we send are opened or how the content of our emails is displayed. We use this information to enhance the experience of customers signed up to our monthly email newsletter.
Transfer of your information out of the EEA
We will not transfer your personal information outside the European Economic Area (EEA)
Under the current EU and UK Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the relevant guidance from the UK Information Commissioner’s Office (ICO) or the relevant data protection authority for your respective European member state.
If you would like to exercise any of those rights, please email: email@example.com with the subject title “My data request” including the following required Information:
Please note that we may contact you to request additional information to verify your identity before we share any data requested. From the date that we receive all of the required information, we will process your request in the time frame outlined in current EU and UK legislation.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. Please contact us on the details below if you have any queries or concerns.
If you are an EEA citizen, the General Data Protection Regulations gives you a right to lodge a complaint with the relevant supervisory authority in the member state where you normally live or where any alleged infringement of data protection laws occurred
If you are a UK citizen, you can make a complaint to the Information Commissioner who can be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Updates to our privacy notice
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you. If you would like this notice in another format (for example: audio, large print), please let us know.
Tours Wales. Lletai House, Glanyrafon Road, Pencoed, CF35 5PR. Wales. UK.